Automated FCC Reporting and Scalable Analytics for Location-Based Services

The client is a leading U.S. telecom provider modernizing technology, ensuring compliance, and unlocking new opportunities to monetize network performance insights.

Challenge

The client’s existing Enhanced 911 (E911) Location Performance Monitoring Platform lacked an integrated analytics engine and could not support automated E911 reporting or timely FCC compliance. This limited operational efficiency and regulatory readiness. The platform also struggled to scale for growing data volumes and had no built-in monitoring or alerting, creating challenges in reliability and telecom data analytics. 

Solution

In collaboration with a global network services company, Orion led the design, development, testing, and delivery of a modern cloud-native platform deployed on the provider’s Virtual Cloud Platform (VCP) in six agile sprints. The solution leverages large-scale data to deliver high-accuracy location tracking for every E911 call and provides flexible analytics capabilities across both regulatory and commercial use cases. 

Key capabilities include: 

• Data ingestion and transformation from Call Detail Records (CDRs), Test Data Records (TDRs), GPS data, and geospatial datasets using Apache NiFi and Apache Spark. 

• Centralized storage in OpenSearch with real-time dashboards and automated FCC-compliant reports. 

• Machine learning-powered search and sorting of location data, enabling to SLA compliance verification and performance benchmarking across all location-based services. 

• Monitoring and alerting via Prometheus and Grafana. 

• Automated schema creation and a CLI for on-demand E911 reporting automation. 

The platform supports 80TB of data, replaces the legacy system, and is fully compliant with Cloud-Native Function (CNF) requirements. 

Impact

The transformation delivered a modern, reliable, and scalable platform for location-based services reporting and analytics: 

• 99.999% system availability for reliable, uninterrupted E911 services. 

• Automated FCC-compliant reporting with real-time dashboards for faster insights. 

• High-accuracy location tracking powered by machine learning, enabling advanced data searches and SLA verification. 

• Identify new opportunities, with the ability to demonstrate superior performance to customers and monetize SLA-backed services. 

• Future-ready operations, with a scalable, cloud-native platform supporting advanced telecom analytics.